Effective Date: 07/01/2025

MCNY Medical Concierge and Telehealth (“we,” “our,” or “us”) is dedicated to safeguarding the privacy and security of our patients’ information. This Privacy Policy outlines how we manage information in connection with your use of our website and services.

1. Information We Collect and Use

No PHI or Payment Data Stored on This Website:

Our website does not store Protected Health Information (PHI), personal identifying details (such as name, address, or date of birth), or payment information (such as credit card or banking details). All sensitive health and billing information is managed through our HIPAA-compliant Electronic Medical Records (EMR) system and secure third-party platforms.

Website Services:

Our website provides non-sensitive services, including links to schedule appointments through a secure external booking system, access to your patient portal via embedded EMR links, contact information for our practice, and general service information. If you submit a contact form or email us, we recommend not including personal or medical information. Any PHI should be shared only through the patient portal or during a secure consultation.

IP Addresses and Cookies:

Our web server automatically collects the Internet Protocol (IP) address of computers accessing our site. This information is used in aggregate form to understand site usage. We also use cookies and similar technologies to recognize repeat visitors and offer services or information requested in previous visits.

2. Communications

You may contact us by phone, SMS (text messaging), email using our Contact Us page via our website, or through secure links to our EMR or booking platform. By contacting us via these methods, you consent to receive replies and, where appropriate, appointment reminders or billing messages. While we take reasonable precautions, SMS and email may not be fully secure for PHI, and we encourage all medical information to be shared through our patient portal.

SMS Messaging Privacy Policy Clause:

By providing your mobile phone number to Medical Concierge NY (MCNY), you consent to receive SMS messages from us for purposes related to appointment reminders, service updates, health-related information, and other relevant communications.

Message Frequency:

You may receive messages periodically, based on your interactions with MCNY. Message frequency will vary depending on your care and communication needs.

Message & Data Rates May Apply:

Standard message and data rates may apply depending on your mobile carrier and service plan.

Opt-Out Instructions:

You can opt out of SMS communications at any time by replying “STOP” to any message you receive from us. After you opt out, you may receive one final confirmation message confirming your request. You may also contact us directly via our Contact Us page on our website to be removed from our SMS list.

Privacy & Security:

Your mobile number and personal information will be used solely for communication purposes with MCNY and will not be shared, sold, or rented to third parties without your consent, except as required by law.

3. Data Security

All medical records, clinical notes, and billing information are stored and accessed through our secure, HIPAA-compliant EMR platform. Access is restricted to authorized personnel only and protected by encryption and secure authentication measures.

4. Sharing Information with Third Parties

We may share your personally identifiable information with third parties engaged to help us provide services. These third parties have agreed not to use or disclose your personal information except to help us provide services. We may also provide third parties with aggregate statistics about our visitors, traffic patterns, and related site information, which do not contain behavioral or identifying information about any individual unless permission is given.

5. Third-Party Links

Our website may link to third-party services such as appointment scheduling platforms, EMR/patient portal login pages, and payment processing tools. We are not responsible for the privacy practices of these third-party sites. Please review their policies separately before providing any personal or health information.

6. Protecting Children’s Privacy

We are committed to protecting children’s privacy on the Internet and do not knowingly collect personal information from children.

7. Do Not Track Disclosure

We do not support Do Not Track (“DNT”). You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

8. Privacy Policy Updates

This Privacy Policy may be updated periodically. If significant changes are made, we’ll post a prominent message on our website with a new effective date.

9. Contact Us

If you have questions about this Privacy Policy or your privacy rights, please contact us via our Contact Us page on our website.