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Frequently Asked Questions
How do I schedule an appointment?
Appointments can be self-scheduled through the “Book a Virtual Consult” tab, which is accessible via our website’s navigation bar and throughout the site. For home visits, please call our office to check availability.
Can I use MCNY virtual consult services without a membership?
Yes, you can use our virtual consult services without a membership. We offer a pay-per-service virtual telehealth option, allowing you to access top-tier medical expertise on a case-by-case basis without the need for a membership.
What is Medical Concierge NY (MCNY)?
Medical Concierge NY (MCNY) is a premium healthcare service that provides personalized, membership-based concierge care, along with a pay-per-service virtual platform. We focus on delivering high-quality, individualized medical care with an emphasis on privacy, exclusivity, and convenience.
What does the Medical Concierge NY (MCNY) concierge membership include?
Our concierge membership includes personalized care and direct communication with providers, featuring a whitelisted number for immediate contact to avoid delays. Members enjoy priority scheduling, unlimited virtual consultations, comprehensive preventive oversight, seamless care coordination, medication management, specialist referrals, and travel health support. We also offer family package discounts and premium add-ons, such as in-person visits and advanced weight management programs.
What are the costs associated with MCNY services?
The primary membership fee is $10,000 annually, with discounts available for family members. Virtual consultations are $50 per session, but this fee is waived for members in good standing. Our pay-per-service telehealth option is $150 per session, and in-person home visits are $500 per consult.
When is the payment collected for concierge membership and pay-for-service telehealth?
For concierge membership, payment is typically structured as an annual or monthly fee, based on the member’s preference. For pay-for-service telehealth, payment is required at the time of each consultation. However, for members in good standing, virtual consultation fees are generally waived.
How do I pay for a virtual health consult if I am not a member?
After scheduling a pay-for-service virtual health consult as a non-member, you will receive a text or email with payment instructions to ensure that the payment is processed before your consultation begins.
What types of payment methods do you accept for services?
We currently accept payments via credit cards and debit cards.
Do you offer automatic payment installments for annual membership dues?
Yes, we offer the option to have membership dues billed either upfront or in quarterly installments, based on your preference.
Do you typically keep credit card information on file?
Yes, credit card information is securely stored in our EMR system, with each transaction processed securely and in compliance with business and security standards.
Are your services covered by insurance?
We operate on a self-pay basis, which allows us to provide exclusive and attentive care. We recommend maintaining a health insurance plan to cover any external services or charges, such as laboratory and diagnostic tests.
Are virtual consults unlimited for members?
Yes, we offer an unlimited number of sessions as a promotional benefit within the membership agreement. The Virtual telehealth fee is deferred for members in good standing and will only be applied in cases of use beyond the standard and expected utilization of our concierge membership benefits.
What technology does MCNY use to enhance patient care?
We utilize advanced diagnostics, FDA-approved smart portable devices, AI-driven symptom checkers, and wearable integration for monitoring activity and sleep quality, all securely synchronized with your medical records.
How does MCNY ensure privacy and security in its services?
We operate on a HIPAA-compliant platform, ensuring privacy and personalized attention. Our secure communication channels and exclusive member-only provider contact numbers guarantee convenient and uninterrupted service.
What is the difference between pay-for-service virtual consults and our concierge membership program?
The pay-for-service virtual consult provides individual, on-demand consultations focusing on immediate needs. In contrast, the concierge membership program offers a comprehensive healthcare experience with unlimited virtual consultations, preventive oversight, and additional services like travel health support. Members also receive a whitelisted number for direct communication, allowing them to bypass conventional online booking or phone call communication.
What makes MCNY different from traditional healthcare services?
Our concierge and telehealth services stand out from others by offering a unique blend of personalized care and advanced technology. We prioritize quality over quantity, ensuring each patient receives individualized attention and compassionate care. Our services provide direct access to experienced providers, allowing for seamless communication and timely medical advice. With a focus on proactive and preventive care, we maintain smaller patient panels to ensure dedicated provider attention. Our telehealth platform is designed for convenience and efficiency, enabling patients to access top-tier healthcare from the comfort of their homes.
Get the Care You Deserve, When You Need It
Join our exclusive concierge membership and experience healthcare designed around your lifestyle. Personalized access, direct communication, and care that moves at your pace.
Need Fast, Expert Medical Advice?
Get secure, same-day virtual consultations with experienced providers, no membership required. Care that’s just a click away, wherever you are.
Get the Care You Deserve, When You Need It
Join our exclusive concierge membership and experience healthcare designed around your lifestyle. Personalized access, direct communication, and care that moves at your pace.
Need Fast, Expert Medical Advice?
Get secure, same-day virtual consultations with experienced providers, no membership required. Care that’s just a click away, wherever you are.
Our Certifications and Affiliations
